Safety & Support

The safety and wellbeing of our participants is our highest priority. We understand that excitement at the adventure ahead is often mirrored by some concerns, and we aim to address this by answering any questions you may have. Supporting and guiding our participants through a safe and secure experience is our key objective

  • Before you depart
  • Whilst on your placement
  • When you return
  • We use the Australian Government’s Department of Foreign Affairs and Trade Smart Traveller guidance https://smartraveller.gov.au/Pages/default.aspx to help us determine the safety and security suitability of each country we operate placements in. We only place participants in Level 1 and 2 countries (as per Smart Traveller advice) and recommend participants subscribe to DFAT Smart Traveller for up to date travel advice.
  • Additionally, we take the advice of government offices from around the world regarding the safety and stability of our destinations and of course, and we have the added insight of our local partners who give an extra layer of knowledge and assurance.
  • Prior to entering into partnerships with local host organisations we personally site inspect each project and conduct a Risk Assessment of the Host Organisation Site and Local Accommodation to ensure they meets our safety and security guidelines.
  • To ensure consistency and transparency we meet with our host site partners annually to review projects and placements.
  • We insist on participants providing a current National Police Clearance to help protect the people we work with.
    • We provide compulsory pre-departure preparation sessions that not only provides an opportunity for participants to get to know one another, but covers: travel, visa, host site, logistics, accommodation, culture, food, safety, medical, immunisation, emergency action plans, safe drug and alcohol use, positive sexual health, personal safety, LGBTIQ advice specific to the country you are travelling to, women travelling alone, child protection issues, local laws etc.
    • We provide small groups (8-12 participants) with pre-placement counselling sessions (individual participants will be advised to seek personal counselling).
    • We provide training for our staff and local coordinators on a regular basis.
    • We provide an Emergency Telephone Service which participants (and their NOK) can call 24/7 if they experience a genuine emergency.
    • We provide all participants with Safety Information regarding:
      • • Development Together’s Emergency Telephone Service
      • • Development Together’s Australian office staff (available 24/7)
      • • In-country host organisation contact person
      • • Country specific embassy
    • We ensure nominated local staff have access to Development Together’s 24/7 Emergency Telephone Service.
    • We insist that our supervisors have an up to date Senior First Aid Certificate.
    • We insist that participants complete and submit relevant documentation (including medical clearance forms which are reviewed by a health professional) prior to departure.
    • We insist that participants purchase and provide us with a copy of their Travel Insurance prior to departure.
    • We require participants to determine if they are required to take Professional Indemnity Insurance.

  • We arrange for airport transfers to and from your accommodation in your host country (if you arrive on the nominated first and last day of the placement).
  • We make all your accommodation arrangements.
  • We encourage you to undertake your own Risk Assessment of your host organisation and accommodation that will guide you should an emergency arise (we will provide the documentation for this).
  • We ensure each volunteer has access to a local staff member for regular contact and close support and advice.
  • We provide a language, cultural and host organisation orientation.
  • We provide a Supervisor for the first two weeks for small groups (8-12 participants) to assist you with any queries or concerns you may have.
  • We facilitate weekly Skype updates with your supervisor after they return to their home country.
  • We receive regular updates from our supervisors in-country so we know with what’s happening on the ground.
  • We provide guidelines for minimum group numbers when venturing beyond your host site to encourage a safe experience.
  • We provide an Emergency Telephone Service which participants (and their NOK) can call 24/7 if they experience a genuine emergency.

  • We make contact with you to make sure you have arrived home safely.
  • Small groups (8-12 participants) are provided an opportunity to debrief with a counsellor.
  • We can recommend an appropriate counsellor for individual participants if required.
  • We connect past participants on FB/Instagram/LinkedIn.
  • We provide you with a quarterly email newsletter.
  • Past participants are entitled to a 10% discount on any future placements they book with us.

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